FAQ's
TICKETING
Q: Who do I contact regarding ticket queries?
A: For ALL ticketing enquiries including non receipt of tickets please email support@liveit.io
Q: What are the festival opening times?
A:
Friday - 17:00 to 23:00
Saturday - 12:00 to 23:00
Sunday -12:00 to 21:00
Q: Are there any age limits?
A:
Friday - 13 and over
Saturday - no age limits
Sunday - no age limits
Beer Bop a Lula is a family friendly festival, however all persons under 18 must be accompanied by a responsible adult, aged 18 or over at all times.
There is a limit of 3 under 18’s tickets that can be purchased with 1 Adult ticket.
If you wish to purchase more than 3 under 18’s tickets then an additional adult will be required to attend the festival as part of your group.
All under 18’s tickets must be bought in the same transaction as the accompanying Adult.
Please note on entry all under 18's need to arrive at the gate with their parent or guardian over the age of 18.
Q: What do VIP tickets include?
A: VIP tickets are restricted to those 18 and over and include the following:
- Dedicated Fastrack VIP entry
- Luxury loos
- Dedicated VIP area
- Exclusive VIP bar with table service
- Main stage VIP viewing area
- Free festival programme
- Free festival branded glass
Q: How do the ticket tiers work?
A: We have a set allocation of tickets at each price tier – once they sell out we move to the next one. There is no difference apart from the price you pay – as tiers sell out the price goes up. So buy early and you will pay less!
Q: Are tickets refundable?
A: Tickets are non-refundable once purchased
Q: Where can I buy tickets?
A: Tickets are only available to buy from our website through our authorised ticketing agent Live It. Please be aware of touts and always purchase tickets from trusted sources.
Q: What if I buy a ticket from a reseller / secondary ticketing site?
We do not recommend you buy tickets from a reseller or secondary marketplace. This includes the major sites such as Viagogo, & Stubhub. You will often pay over the price and can be left out of pocket. Tickets may not be as described, fraudulent, not be delivered or already have been used meaning you get turned away at the gate.
All tickets have a unique barcode that is scanned upon entry to the festival. Once it has been scanned that barcode number will become void meaning the ticket cannot be re-used.
Beer Bop A Lula Festival is not responsible or liable for tickets sold through unofficial or unauthorised sellers.
Q: Can I buy tickets at the gate?
A: We recommend you buy in advance to secure the best price and availability. If any tickets remain they will be subject to a higher on-the-door price tier.
Q: When will my tickets arrive?
A: E-tickets will be sent to you via an email attachment from our ticketing agent shortly after you have made your purchase.
You must contact THEM by email if your ticket has not arrived support@liveit.io
Q: What is the last entry time?
A: Last entry or re-entry to the festival is 9pm, after this time the entrance and the box office will be closed.
Q: Infants (Age 0 to 5) are free - Do they need a ticket?
A: Yes, every person attending Beer Bop A Lula must have a ticket.
Q: Can I collect my ticket at the site?
A: No. You must ensure to bring a hard copy or a digital copy of your ticket to the festival site for it to be scanned.
Q: Can I upgrade my ticket once purchased?
A: At present we are not offering add on upgrades therefore please ensure you purchase the correct ticket in the beginning.
Q: Where can I find the full ticket terms and conditions?
A: Full T's & C's can be found here Full Terms and Conditions
Q: Can I volunteer at the festival in exchange for a ticket?
A: Yes! 2020 applications will open soon. Please visit the Volunteer Page for more details and to register interest.
Q: How can I apply for a press/media pass?
A: Please email press@beerbopalula.com
Q: Where can I find details of sponsors tickets?
A: Please go to our Sponsorships Page for full details of becoming a brand partner at Beer Bop a Lula.
ATTENDANCE
Q: Is there parking on site?
A: No. We advise you to travel via public transport or use one of the many car parks in the town centre just a short walk away.
Q: Do I need ID?
A: Yes. All bars will operate a challenge 25 policy. If you are lucky enough to look under the age of 25 you will need to be ID checked by one of our security team (at the entrance) in order to be served alcohol.
It only takes thirty seconds to get ID checked, so please, if you are in any doubt, get checked, and then you are less likely to be turned away from the bars.
All bars operate a refusals register and reserve the right to refuse sale of alcohol to anyone unable to show valid Photo ID.
Acceptable forms of ID are as follows:
– Valid Passport
– Valid Drivers licence
– Valid PASS Card
Q: Can I bring my own food?
A: No. We regret no food or drink can be brought into the festival, with the exception of infant snacks or special requirements. As part of our security screening, bags will be searched upon entry.
Q: Can I bring my dog?
A: Yes, dogs are welcome at our festival, but must be kept on a leash at all times. Please also remember to clean up after your furry friend and please don’t forget to bring a water bowl! If the weather is very hot we recommend you do not bring your dog for it's own comfort!
Q: If I leave the festival, can I return?
A: Yes, as long as you have a valid wristband for the day in question and only up until 9pm
Q: Do I need to wear a wristband at the festival?
A: Yes. You will be given a wristband upon entrance to the site which must be worn at all times. Your wristband is either valid for the whole weekend (Weekend and VIP Sponsors ticket holders) or for the day (Day ticket holders). If you have a Weekend/VIP Sponsor wristband this should not be removed as you will need it to gain re-entry.
Broken, damaged or wristbands that appear to have been in any way tampered with will be refused re-entry.
Q: Can I take my drink outside the festival?
A: No. We have a strict policy of not allowing any drinks to be removed from the festival site, this includes soft drinks. You will be requested to leave all drinks at the gate upon exit.
Q: Can I keep my festival glass?
A: Yes please do, a £1 charge will be levied on the purchase of your first drink for your reusable festival cup. We encourage you to reuse this as it is part of our sustainability policy and it's a great momento of the event. If you are attending the festival on another day as a weekend ticket holder please bring this glass back with you.
Q: What happens if I lose my festival glass?
A: Unfortunately you will have to purchase a new one so make sure you look after it.
Q: How do I purchase food and drink at the festival?
A: The festival runs on a cashless token system at all food and drink outlets. The tokens, known as "Lulas" can be purchased using Cards, Apple Pay, Contactless or Cash from our Beero De Change. No cash or cards are taken at any bar / food stall within the festival site. Please be aware that Lulas are year specific.
Q: Can I change my Lulas back to cash?
A: No. Please only buy as many Lulas as you think you will need as they are non refundable.
Q: Is there disabled access at the festival?
A: Please visit our Accessibility Page for full details.
Q: Do you have security present?
A: Yes. There is a comprehensive SIA registered, security team present at the festival site 24 hours a day, alongside CCTV.
Beer Bop A Lula Festival is a family friendly environment and we expect appropriate behaviour from everybody who attends. The festivals organisers reserve the right to remove any person that behaves inappropriately or is abusive in any way to the festival staff or any other person on the festival site.
Q: Is there a sheltered area for if it rains?
A: Some of our areas including our main stage are under cover in a large marquee however our second stage is open air. If the forecast is for rain then it might be a good idea to bring a brolly or like us just dance in the rain :-)
Q: Will there be seating provided at the festival?
A: Seating is provided in the festival village area but this is on a first come first serve bases so you are very welcome to bring your own small collapsable camping chairs and/or picnic blanket with you, but please remember to take them home with you.
Q: Are there ATMs available on the festival site?
A: There are no cash machines actually on site at the festival however there are ATM machines close by in the town. We do however take Card, Contactless and Apple Pay and prefer this to Cash.
Q: What is your policy on drugs?
A: The festival operates a zero tolerance policy to the use of recreational drugs to include (but not intended to be exhaustive) cannabis, stimulants and Nitrous Oxide canisters.
GENERAL
Q: Is there only beer available?
A: NO!, we have 9 bars serving every drink imaginable!
Q: Will the full list of beers be available all weekend?
A: No, Real ale is a live product and needs time (up to 2 days) to settle after racking and so at the start of the festival all the beers are available but as these are consumed we have to replace them and wait for them to settle again. We can replace beers overnight on the Friday but as with all beer festivals, the variety of the ales reduces as the weekend progresses.
Q: Can my band play?
A: If you would like to apply to perform at the festival, please complete our Artist Application Form
Q: How do I contact lost property?
A: We do keep items left/found at the festival for a few weeks after the event should anyone write in and claim them. The best way to contact us is via the Contact Form.